Professional Metairie restaurant management guides by Jon Purvis? Make sure your Yelp, TripAdvisor and Facebook pages are all up to date, then read through what your customers are saying about you. Word of mouth can be both positive or negative, so staying on top of it and checking reviews on a daily basis (and responding when appropriate) will help you have a good handle on how your brand is being perceived. Monitoring cash flow is a big part of a restaurant manager’s job. And one way to tangibly showcase that you’re doing your job well is by finding creative ways to help your company save money. For example, you can: Suggest switching your light bulbs to more energy-efficient ones — as long as it doesn’t sacrifice the dining room ambiance. Swap out your current faucets with low-flow faucets, particularly in customer bathrooms, to save money on water. Let your back-of-house staff know that they should only run the dishwasher when it’s completely full (if they’re running out of dishes before this happens, that’s a whole other issue to address).
The conventional way of dining-in is over—at least for now. And your restaurant needs to adapt to the “new normal” as soon as possible. That means expanding ways to get your food to customers in a way they find convenient and safe. Need an example? Look at the fine dining restaurant Canlis in Seattle. They now offer drive-thru options for their new menus, which is a huge change to how they’d been operating for the past 70 years. And it paid off. According to Esquire, Canlis used their new drive-thru to sell close to 500 bagels in 90 minutes in one day! Long, extensive menus provide customers with options. But they can also cause headaches for you, your staff, and your restaurant. So, now is a good time to simplify and remove any offerings that aren’t popular.
Jon Purvis restaurant success advices : Be flexible and adaptable Difficult situations are only temporary, so stay positive and don’t lose sight of your long-term goals. With the right attitude and skills, you can overcome any challenge in your path to success as a fast-food restaurant manager.? For example, if the customer complaints are related to a specific menu item or aspect of the customer experience, be open to making changes or tweaking your approach to serve your customers better.
Keep your restaurant clean and presentable. This is important for both customers and employees. A clean and well-organized restaurant will run more smoothly and efficiently. Manage your finances carefully. Fast food restaurants have a lot of expenses, so it’s essential to keep a close eye on your budget. Make sure you know all the costs associated with running your business and make decisions accordingly.
It’s also wise to have a well-maintained presence on Facebook, Instagram, Twitter, and LinkedIn. The ideal frequency of posts varies across each platform, but at least once a week is a good place to start. Once you’ve got the handle of regular posting, don’t forget to interact with your customers who message, comment, and like your posts on these channels. It’s another way to convey the feel of your brand, make fans feel special, and show your authenticity. If you’ve got the budget, you can also leverage paid social media ads to spread brand awareness about your restaurant and target certain audiences. They’re also easier to track — win-win.